Refund policy

We want you to absolutely love what you ordered. But if something isn't right, here's how we'll make it better.

 

Return Eligibility

You can request a return within 7 days of delivery if:

•        The item you received is damaged or defective

•        The wrong product or size was delivered

•        The product significantly differs from its description on our website

 

As per the Consumer Protection Act, 2019, we cannot refuse to accept returns for defective products, delayed deliveries, or products that don't match their listed specifications.

 

Items That Cannot Be Returned

•        Items returned after 7 days of delivery

•        Items that have been worn, washed, or altered

•        Items without original tags and packaging

•        Innerwear, swimwear, or personal care accessories (for hygiene reasons)

•        Sale or clearance items (unless defective)

•        Gift cards

 

How to Initiate a Return

It's simple — just follow these steps:

•        Email us at [your@email.com] with your order number, the item(s) you'd like to return, and a brief reason

•        Attach clear photos of the product (especially if it's damaged or incorrect)

•        Our team will get back to you within 48 business hours with the next steps

•        We'll arrange a free reverse pickup for defective/wrong items. For size-related returns (change of mind), return shipping may be borne by you

 

Exchanges

We're happy to exchange for a different size or colour, subject to availability. If the desired exchange item is unavailable, we'll issue store credit or a full refund — your choice.

 

Refunds

Once we receive and inspect the returned item, we'll process your refund within 5–7 business days. As mandated by Indian e-commerce regulations, refunds will be credited to the original payment method used at the time of purchase.

 

•        UPI / Net Banking / Debit Card: 3–5 business days

•        Credit Card: 5–7 business days (depends on your bank)

•        COD orders: Refund via bank transfer (NEFT) within 7 business days — please share your bank details

•        Wallets: 1–3 business days

 

We'll send you an email confirmation once the refund has been initiated. If you don't receive it within the timeframe, please check with your bank before reaching out to us.